Full Terms & Conditions

By default, all prices for a Product or Service are posted in Canadian dollars ($ CAD). tannerstrachanCREATIVE reserve the right to require a first payment or ‘deposit’ of between 40% and 60% of the agreed total costs before any work will be carried out. For product or creative project work of value less than $500, TSC reserves the right to invoice for the full payment, and must receive this full payment of said invoice, before any work commences or product is shipped.

When work has been completed and approved by the Client, the final remaining balance of payment is then due in accordance with our terms of payment, stated on the initial estimate and / or each invoice. All work completed for the Project remains the property of TSC until the full amount of payment has been received. Upon completion, if the Client decides they no longer want the work, or wish to make changes, they are still obligated to pay for all work that has been done. i.e. If the Project deliverables have been completed—all monies are now due for payment with no exception.

Should the scope of work change during the development of the Project, additional costs may be incurred. TSC will submit any price changes to the Client prior to commencing with any such work. All accounts are payable within 14 days of receiving the payment invoice (unless other prior arrangement has been made) meaning that all monies due to TSC must be paid within 14 days of completion of work and date of issue of the final invoice. Accounts still outstanding 30 days after invoice will be considered ‘in default’ and any client information or services may be suspended. Clients with accounts that are ‘in default’ agree to pay all reasonable costs and expenses, including legal fees in enforcing these Terms and Conditions.

Once a first payment or ‘deposit’ has been paid and work begins, the Client is obligated to pay the balance of payment in full, even if the client decides to cancel the project at any time, for whatever reason. TSC will contact the Client via email and / or telephone to remind them of any such payments if they are not received when due. If a due payment becomes more than thirty (30) days overdue, TSC reserves the right to request payment in full for the Project at that point. Further work will not be conducted until such payment has been received.

In the event of illness, serious injury, or any unforeseen circumstance in relation to TSC, that could affect the completion of the Project, an assessment of work completed will be made in which a portion of the deposit could be returned to the Client. If the work completed by TSC equates to more than the paid deposit then the Project will be on hold until further notice. Alternatively, another reasonable solution will be considered.